Our Philosophy
It’s more fun to work with Exciting Windows! and here is why…
- Always work within your budget
- At Home service at no cost
- Creative personal designs
- Exceptional Decorators – trained and certified
- Draperies & ALL window products
- Measure and install – and are responsible for it all
The window products you want in the brands you know. A world of possibilities blinds, verticals, custom draperies, soft shadings, shutters and so much more. All presented to you at your home, by a professional consultant. Exciting Windows! is more fun!
4-Way
guarantee
unmatched service with remarkable warranties
21 Points
of peerless customer service standards
1
The Best price anywhere for equivalent quality and service
We assure you that the price you pay will be at or below any competitor. Place your order now to get your project started. Continue shopping if you like… we are confident any price comparison will prove that you get the best value from us.
Comparison Shop for 30 Days From Date of Order
Within 30 days from your order date, if you find the same product, brand, model, and quality, offered to you with equivalent service and installation, just provide a written verification order and your retailer will gladly refund you 100% of the difference
2
The Best Quality and Workmanship
We guarantee every window covering product you purchase will be custom fabricated to exacting specifications for your special window in your home. Construction will equal or exceed highest quality industry standards.
If you find any discrepancy in fabrication, notify us within 30 days and we will promptly repair or remake the window treatment to your total satisfaction.
3
A 10-Year Performance Assurance
We promise that your recommended window fashions purchased from us will provide long-term performance in use and will withstand sun fading, atmospheric deterioration, rotting, and all forms of failure of performance in normal residential use for which this assurance is intended.
If your recommended custom window product should fail to perform as intended within 10 years of the installation date, we will repair it correctly, or allow full prorated credit for unused time** toward purchase of a replacement product of your choice.
4
On-Time Appointments
We know how valuable your time is to you and your family. That’s why we will be on time or award you a Gift Certificate
your Exciting Windows! Consultant
We guarantee that your consultant will arrive at your home on time or within one hour of the appointment time scheduled.
your Installation Technician
We guarantee that your installation technician will be at your home on time or within two hours, and that you will be notified in the event of any delay. Now for the REALLY amazing part: if for any reason your consultant or installation technician does not arrive on time as scheduled, you will receive a $25 Gift Certificate and our sincere apology.
- Customers are never required to come to the store before setting an At-Home appointment.
- There is never a consulting fee.
- There is never a measuring fee.
- Installation to Perfection” is always included.
- Customers are never responsible for mistakes in measuring, fabrication, or installation.
- The consultant will call to confirm your appointment within 24 hrs after your request. During the call your consultant will ask about your ideas and your decor, and a budget you are comfortable to consider.
- Your consultant is qualified to take measurements and write orders on the first visit.
- Your consultant will bring hundreds of styles, products, and colors on first trip, in order to select the exact one you need for your home.
- Your consultant is qualified to quote your final cost on first trip.
- Your consultant is experienced, trained, and certified on all window coverings products – not only blinds, shadings, and shutters, but also draperies, valances, swags, and fabric products.
- All products are custom fabricated or tailored for your window, never “ready-made” or off-the-shelf products.
- Your consultant will ask about your comfortable budget, and will fulfill or exceed your expectations.
- Your consultant will consider other furnishings and styling in your home, and will assure that your window fashions will enhance the overall beauty of your room and your home. You will be proud to invite friends and neighbors to see the result.
- Your consultant will consider other rooms and your long term plans for products we do not sell, just to be sure that your solution today will coordinate with other decorating plans in the future.
- You will receive a written price guarantee assuring you will never pay less for identical products and service.
- You will receive a written guarantee assuring high standards of Quality & Craftsmanship.
- You will receive a 10 year product performance guarantee in writing for every recommended window treatment solution.
- You will receive a written guarantee that your decorating consultant and your installation technician will arrive on time as scheduled.
- We are proud to provide you a copy of our customer Mission Statement and Customer Service Goals, along with our written Code of Ethics.
- We have excellent finance plans with flexibility to fit your needs on approved credit.
- In most cases “90 Days same as cash” plans are available.
Jennifer & Tom M. 